![]() I believe they are total scam artists, I don't trust them and anybody who asks me about them I will tell them that they are RUBBISH. Well in the 45 days everything supposedly worked. said their policy only refunds after 45 days. I sent email requesting refund as I still had 3 years left. In the end I got fed up of them keep coming on my computer and not working properly. This year got norton update on then kept getting phone calls as firewall didnt register their end still. Again on all day and didnt work properly. Then every couple of weeks I kept getting phone calls that they needed to update as wasn't registering their end. Then last year in 2020 they said they would update by norton for me and firewall and would be about an hour. Everything went right when it went on first. I took out firewall security with Norton security for 5 years and paid £149.95 in 2019. If this was a Zero star I would have put that on. It took me less time to remove actual viruses, I'm not kidding. The whole process of uninstallation took me a bit more than a hour. Imagine how terrible the code of this software should be to behave like this. And I uninstalled many antiviruses in my life. I've never seen a software that completely fails to uninstall itself using its own official uninstaller, until now. At this point I was fed up with this incompetence, so I removed all files manually in safe mode, and thoughtfully cleared registry from all remaining zonealarm garbage. This additional software has equally bad uninstallers, unable to uninstall anything. That's right, zonealarm installer decided that I need additional software without asking me, and then installed it ignoring the installation path I set. The firewall I installed on drive D:, while this software was in Program Files on drive C. I checked where this additional software is. So the uninstaller removed firewall, but not additional software from zonealarm. after finally uninstalling and rebooting PC I checked Task Manager, and spotted 3 processes related to zonealarm. Your only choice it to reinstall the whole thing, disable auto launch, reboot, and then try uninstalling again. you didn't check website before uninstalling? big mistake! - after failed uninstalling you cannot open the firewall to disable auto launch like the website suggests, because the uninstaller deletes files required to open this specific window. That's where the fun starts: - uninstaller doesn't tell you anything. The website says you should manually disable auto launch in firewall settings, reboot pc and then uninstall. During uninstallation it will return you an error about inability to stop firewall and then uninstaller closes. That's when I found out how absolutely, inexcusably terrible zonealarm is. I installed them one by one, tested, then uninstalled. So I decided to compare a few firewalls for my win10, to choose one for my PCs. You have easier time uninstalling a virus than this ![]() I can't in all honesty recommend this program to anyone. The program was bad enough by itself but then to find out that my account (and who knows how many others) gets set to auto renew even when you set it for manual. The last rep I spoke with finally dug into my account and saw that I did have it set up for manual renewal but in an area that the customer has no access to it was set to auto. I had to keep telling each rep that I had removed their program from my system so why would I want to pay for another year. After several calls between Paypal and Zone Alarm I did finally get my money back. ![]() It was a nightmare dealing with customer service at Zone Alarm. My subscription was not set to auto renew however Zone Alarm did renew and charge my paypal account. About a month before the subscription ran out I uninstalled the program and deleted it. Zone Alarm always said my computer was clean. When my computer started acting funny I ran AVG antivirus (free version I already had) and it found a couple of trojans. Since I had already spent money for a 1 year subscription I continued to use it. I hated this program from day 1 because setting it up wasn't always easy.
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